Company Behind Dallas College COVID Testing Sites Says It Is Growing Up To Meet Demand
GeneIQ, the company operating 15 COVID-19 testing sites in Dallas-Fort Worth, plans to expand operations across the metroplex to meet growing demand for testing amid the recent spate of cases caused by the omicron variant.
The company operates testing sites, including those on Dallas College’s Richland and Mountain View campuses, where people have reported long queues and delays in receiving test results.
Google reviews for GeneIQ were overwhelmingly positive until around mid-December, when reviews began to describe two to five hour queues at drive-thru sites and some frustrated reviewers claiming that they had waited four days or even more for results.
“Due to the drastic increase in demand for COVID-19 testing during the holidays due to the highly transmissible variant of omicron, we are experiencing delays in turnaround times for our COVID-19 PCR test results “said GeneIQ. The morning news from Dallas in a report.
“We sincerely apologize for the inconvenience no doubt caused.… We value the confidence of our patients to keep them informed and safe and we are committed to providing the highest level of service to our customers and to the industry as a whole. health care, ”the statement continued.
GeneIQ said it was rapidly increasing its staff, extending its hours of operation and opening additional locations, although it did not specify how many or where. Its website displays a listing of jobs for a lab assistant. The company is headquartered in Dallas and has a lab at The Colony where it performs testing.
Dallas resident Heather Hobbs visited the GeneIQ test site operating on the Richland campus of Dallas College on December 29 when she developed a sore throat after exposure to COVID-19. She needed a test to return to work.
Hobbs said the site was run by a single worker around noon who told her there were no more tests for the day and that she would have to make an appointment.
Hobbs made an appointment, returned the next day, was tested and received his positive test result five days later on January 4. Due to the delay, she had to find a quick test elsewhere for faster results, she said.
GeneIQ said its test results are usually ready in 24 to 36 hours, but has experienced delays beyond that. It expects to achieve 48 hour turnaround times for its PCR tests “in the coming weeks.”
Testing delays and limited availability are felt across the country as the omicron variant increases and Americans return to work after the holiday season.
Quest Diagnostics, one of the largest clinical lab companies in the United States, also reported longer-than-usual delays in delivering test results this week. Quest is starting to direct excess testing that its 24 labs cannot handle to commercial and academic labs that it says provide quality COVID-19 testing.
Dallas County also announced plans this week to expand testing capabilities in coordination with Parkland Hospital and other organizations. Last week, the number of COVID-19 cases in Dallas County quadrupled and 77 residents died from the disease.
The county, however, does not think its number of COVID-19 cases perfectly illustrates the current outbreak.
Officials say the number of officially reported cases underestimate the true spread of COVID-19 in the county, as many residents use home COVID-19 test kits that are not reported to government entities like those analyzed in commercial laboratories.